Terms & Conditions
Last updated: August 7, 2026
These Terms and Conditions ("Terms") govern your access to and use of the website yourlocalmarketingcrew.com (the "Site") and the services offered through it (the "Services"). The Site and Services are operated by AxiomFlow AI Inc., a corporation incorporated in Alberta, Canada, doing business as Your Local Marketing Crew ("we," "us," or "our"). By accessing the Site, booking a demo, or purchasing a subscription, you ("you," "your," or the "Client") agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business.
1. The Services
We provide a subscription-based marketing system for contractors and home-service businesses. Depending on your subscription, the Services may include a business website, automated text-message response to missed calls, automated follow-up communications, automated review requests, and related setup, hosting, and maintenance. The specific features included in your subscription are those described at checkout or in your order confirmation. Unless expressly stated otherwise in writing, a subscription covers one business at one location.
We may improve, modify, or update the Services from time to time. Any dates, timeframes, response speeds, or delivery estimates communicated on the Site, in marketing materials, or during sales conversations are good-faith estimates only and do not form part of these Terms.
2. Accounts and Client Responsibilities
To provide the Services, we need timely cooperation from you, including accurate business information, content, approvals, and access to accounts reasonably required for setup and operation (for example, your business phone details or domain settings). You are responsible for the accuracy and legality of all information and content you provide to us, and you represent that you have the rights necessary to let us use it in delivering the Services.
3. Fees, Billing, and Taxes
The Services are billed as a recurring subscription at the price presented at checkout, charged in advance for each billing period through our payment processor, Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel. Prices may change; we will give you advance notice of any price change, and it will take effect at the start of a subsequent billing period. Fees are exclusive of applicable taxes, which will be added where required by law. Third-party costs — for example advertising spend, domain registration, or telephone carrier fees, where applicable — are not included in subscription fees unless expressly stated.
4. Cancellation
There is no fixed-term commitment. You may cancel your subscription at any time by written notice to us or through the customer portal. Cancellation takes effect at the end of the current billing period; amounts already paid are non-refundable except as provided in Section 5. Upon cancellation, your access to the Services ends, and Service components hosted by us (including any website we host for you) may be deactivated.
5. Money-Back Guarantee
If you are not satisfied with the Services, you may request a refund of the subscription fees you have paid to us within ninety (90) days of your initial purchase. The guarantee applies to our subscription fees only; it does not cover third-party costs such as advertising spend, domain registration, or carrier fees. To request a refund, contact us in writing at the address in Section 15. This guarantee applies once per Client and to your first subscription only.
6. No Guarantee of Results
Marketing outcomes depend on factors outside our control, including your market, competition, pricing, seasonality, reviews, and how enquiries are handled by your business. While we work to help you win more work, we do not guarantee any specific results, including any particular number of leads, calls, bookings, jobs, revenue, response times, search-engine rankings, or review outcomes. Any examples, statistics, or case references on the Site are illustrative and not a promise of your results.
7. Communications Compliance (Important)
The Services include automated text messages and other communications sent to your customers and prospects on your behalf. You are the sender of these communications for legal purposes. You are responsible for ensuring that you have the necessary consent from your customers and prospects to be contacted, and for complying with all applicable communications and anti-spam laws, including the U.S. Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, and Canada's Anti-Spam Legislation (CASL), as applicable to your business. We provide tools; you are responsible for how they are used with your audience. You agree to promptly honour opt-out requests from your contacts.
8. Intellectual Property
We (and our licensors) own all rights in the software, systems, templates, designs, and know-how used to deliver the Services. You receive a limited, non-exclusive, non-transferable right to use the Services for your business while your subscription is active. You retain ownership of the content and trademarks you provide to us (for example your logo, photos, and business information), and you grant us a licence to use them to deliver the Services. Domains registered in your name belong to you. Websites and system configurations built and hosted by us as part of the subscription remain part of the Services and are not transferred on cancellation unless we agree otherwise in writing.
9. Acceptable Use
You may not use the Services for any unlawful, deceptive, or harmful purpose; to send communications without required consent; to infringe the rights of others; or to interfere with the operation or security of the Services. We may suspend or terminate the Services for material breach of these Terms, including non-payment, after giving you notice and a reasonable opportunity to cure where practicable.
10. Third-Party Services
The Services depend in part on third-party platforms and providers (for example payment processing by Stripe, telephone carriers, and hosting providers). We are not responsible for outages, changes, or acts of third parties beyond our reasonable control, and your use of third-party services may be subject to their own terms.
11. Disclaimer of Warranties
Except as expressly stated in these Terms, the Site and Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Services will be uninterrupted or error-free.
12. Limitation of Liability
To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data; and (b) our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the subscription fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, and nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws in your province, territory, or state.
13. Indemnification
You will defend and indemnify us against third-party claims arising out of the content you provide to us, your products and services, or your breach of Section 7 (Communications Compliance), except to the extent caused by our own breach of these Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally by contacting each other. Subject to any non-waivable rights you may have to bring proceedings in your local jurisdiction, the courts of Alberta, Canada will have exclusive jurisdiction over disputes arising out of these Terms. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
15. General
These Terms, together with your order and our Privacy Policy, are the entire agreement between us regarding the Services and supersede prior discussions. We may update these Terms from time to time; the "Last updated" date above reflects the current version, and material changes will be notified to active subscribers by email or through the Services, taking effect for subsequent billing periods. If any provision is found unenforceable, the remainder remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us should be sent to: AxiomFlow AI Inc. (dba Your Local Marketing Crew), 220-5540 Windermere Boulevard NW, Edmonton, AB T6W 2Z8, Canada, or by email to [email protected].